This position is responsible for responding to incoming phone calls and faxes, coordinating and data entering collection requests from external clients for Mobile Collection Services (MCS) and performing general office duties. If you have a passion for assisting elderly and infirm patients, in a challenging and rewarding environment, this opportunity may be for you. These positions offer the ability to work independently within a team setting, experience variety, and to make a difference on a daily basis.
Major Functions and Responsibilities
- Coordinates requests for home collection and continuing care residents at the request of various clients, programs, and physicians.
- Communicates with patients by phone to provide basic information about MCS and completes a verbal site safety assessment prior to providing MCS.
- Day to day operational responsibilities include technical performance, customer service and quality assurance.
- Data enters test requests into the LIS
- Verifies updates and maintains patient files in LIS (laboratory Information System)
- Ensures patient eligibility criteria is met.
- Reviews and follows up LIS audits.
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Required Skills
- Demonstrates excellent organizational, problem-solving, troubleshooting and decision-making skills.
- Excellent interpersonal and communication skills with a focus on client service and public relations
- Maintains professionalism at all times.
- Performs duties efficiently and accurately.
- Strong team player with the ability to perform duties independently and professionally.
- Training in telephone etiquette an asset.
Required Experience
- A medical/laboratory background is required.
- Intermediate knowledge of computers, including Microsoft Office Suite Software is required.
- Previous customer service experience is required.
Minimum Qualifications
- High school diploma or equivalent is required.
- Medical terminology
Other Information
- As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed.
- New location Royal Vista Lab, 32 Royal Vista Drive NW, Calgary (date to be determined)
- The current shift indicated is subject to change due to operational requirements.
- DynaLIFE is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all job applicants please identify any accommodation requirements by sending an email to accessibility@dynalife.ca to ensure their ability to fully participate in the recruitment process.
- All persons newly hired to DynaLIFEDx must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work.
- All persons hired to DynaLIFEDx must be authorized to work in Canada for any employer.
- Individuals hired into all positions must provide verification of their highest level of education.
- A security clearance will be required for employees newly hired to DynaLIFEDx.
- A security clearance with vulnerable sector completed may be required for employees newly hired to DynaLIFEDx
- Please note that only shortlisted applicants will be contacted. Thank you for your application.
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